In the event that your tracking status states your package successfully made its delivery, but you're unable to locate your package.
What you assume might have happen, may have happen.
- We highly advise you to get in contact with your local postman or post office. Ask for further information regarding your package's whereabouts.
- We also recommend asking your neighbors, possible it was place at the wrong door, unit, porch etc...
- Contact our customer service department and request to file a claim with the select mail courier.
- Submit a personal claim.
HERAIHERO responsible for unfortunate events such as misplaced, lost or stolen packages during the time of transit. Under all circumstances chosen/selected courier is accountable for any and all packages that undergo their delivery services and care.